Shipping & Handling
Most orders will ship out of Chicago within 3-5 business days, if not sooner. Please reference the graphic below for the estimated ship time from our Chicago office to your destination. Expedited shipping options are available at checkout. A tracking number will be sent to the email on file once the order is ready to ship. Most orders ship via UPS, but smaller items like Replant Kits and Seeds Starters generally ship via US Postal Service.
Please note that due to Covid-19, some carriers are experiencing occasional shipping delays.
The free ground rate is only applicable for domestic orders shipping to the lower 48 states. Customers in Alaska, Hawaii and outside of the USA have several shipping options at checkout.
For Next Day Air shipping, please note that orders placed after 9am EST will ship out of Chicago the following business day. For example, if you order on Monday after 9am EST, your order will ship on Tuesday. Express shipping is not available to Alaska or Hawaii.
Live plants will ship within 3-5 business days after your order is placed. They ship from California and Florida, so shipping time can vary depending on the end destination. Should your plants arrive with significant damage or die within 14 days of arrival, they will be replaced. Please contact email@example.com with plant photos to see if your order qualifies for a replacement.
We do not accept returns for live plants.
We are hustling for the holiday – expedited orders ship out within 24 business hours! The last day to ship for holiday delivery is December 14, 2020. Please note that we cannot assume responsibility if the carrier is delayed or behind.
Shipping to different countries around the world can be difficult at best (import tariffs, customs, restrictions…), but we will do our best to fulfill all orders. Many countries also have seed and plant restrictions, and as a result we cannot send products with seeds outside of the US and Canada.
Please note that once orders leave our facilities, Modern Sprout is no longer the point of contact for inquiring about package locations. The carrier will be able to provide package statuses and updates.
Many international orders are subject to import tariffs. Modern Sprout is not responsible for covering the cost of import tariffs.
Warranty & Returns
Please note: Orders must have been purchased through our website in order to qualify for a return.
To return your order, please reach out to firstname.lastname@example.org to see if your order qualifies. Once we establish a return is warranted, we will send over a link to download a return label. Once we receive your return, it will take 1-2 weeks to process payment back to your credit card. You will receive an email confirmation to notify you that your payment has been refunded.
We have a 30-day policy on all returns.
**Modern Sprout is not responsible for damaged products; if your item does not arrive in good condition we will not be able to issue you a return. It is recommended that you pack the item exactly the way you received it. Please note we do not assume the cost of shipping, but you can choose whatever is the most economical for you, whether that be USPS, FedEx or UPS. Any box is fine, as long as the product is protected and comes back in the condition that it was received!
LIMITED WARRANTY STATEMENT
Modern Sprout LLC (referred here after as Modern Sprout) warrants that it will repair, replace or refund, at our sole discretion, any product that is defective in materials or workmanship for a period of one year from the date of original purchase, unless stated otherwise. This warranty only applies to the original purchaser and is not transferable. Implied warranties (including, without limitation, warranties of merchantability or fitness for a particular purpose) shall not apply to the product, except where local law prohibits the exclusion of such implied warranties, in which case the duration of such implied warranties shall be limited to the duration of the express warranty set forth above. In no event shall Modern Sprout be liable for any loss, inconvenience or damage, whether direct, indirect, incidental, consequential or otherwise, resulting from breach of any express or implied warranty with respect to the product except as expressly set forth herein. Laws in some locations may not permit (i) the exclusion of implied warranties, (ii) limitations on how long an implied warranty lasts, or (iii) the exclusion or limitation of certain kinds of damages, so the above limitations or exclusion may not apply to you. To the extent that this warranty statement is inconsistent with local law, this warranty shall be deemed modified only to the extent necessary to be consistent with such laws.
LIMITATIONS OF WARRANTY
This warranty does not apply to any of the following:
• A product that has been incorrectly installed and/or not adjusted according to the Modern Sprout technical installation manual.
• Except as per-approved in writing by Modern Sprout, a product utilized for commercial purposes.
• Damage to the product determined by Modern Sprout to be caused by impact or abuse of the product.
• Damage to the product resulting from use of the product in what Modern Sprout, in its sole discretion, considers extreme applications.
• A product that has been modified.
• Damage to parts not manufactured by Modern Sprout.
• Damage caused by the use of parts that are not compatible, suitable and/or authorized by Modern Sprout for use with the product.
• Damage caused during shipment of the product.
To obtain service under this warranty, you must first contact Modern Sprout customer service at email@example.com or 312-373-9292 to obtain a Warranty Return Authorization. You will then need to return the product to Modern Sprout together with satisfactory proof of the date of purchase. Any postage, insurance or shipping costs incurred in sending the product to Modern Sprout for service are your responsibility.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
Modern Sprout – Returns
2010 W Fulton St
Chicago, IL 60612
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY MADE BY MODERN SPROUT WITH RESPECT TO THE PRODUCT, AND IS GIVEN IN LIEU OF ANY OTHER WARRANTY. TO THE EXTENT ALLOWED BY APPLICABLE LAW, ANY AND ALL EXPRESS OR IMPLIED WARRANTIES NOT SET FORTH HEREIN ARE WAIVED AND DISCLAIMED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. MODERN SPROUT LIABILITY UNDER THIS LIMITED WARRANTY IS LIMITED SOLELY TO THOSE LIABILITIES SET FORTH ABOVE. IN THE EVENT THAT ANY PROVISION OF THIS LIMITED WARRANTY SHOULD BE OR BECOME INVALID OR UNENFORCEABLE UNDER APPLICABLE LAW, THE REMAINING TERMS AND CONDITIONS HEREOF SHALL REMAIN IN FULL FORCE AND EFFECT AND SUCH INVALID OR UNENFORCEABLE PROVISION SHALL BE CONSTRUED IN SUCH A MANNER AS TO BE VALID AND ENFORCEABLE.
Request A Return
Please complete the below form to request a return. Requests will be reviewed within 72 hrs. We have a 30-day policy on all returns.